Ella Hoops

Little Jewels Jewelry Care

• Material: The base metal of our jewelry is stainless steel, plated with gold, which makes it hypoallergenic, waterproof, long-lasting, and tarnish-free. While our jewelry is perfect for regular wear, a little care will ensure it lasts longer.
• Durability: Fine jewelry with silver/gold plating will fade over time because only real solid gold is designed to last forever. Follow these tips to keep your pieces in excellent condition:

1. Perfume & Creams: Avoid spraying perfume, or applying creams/sanitizer after putting on your jewelry. It should be the last thing you wear after getting ready.
2. Storage: When not in use, keep your jewelry in a cool, dry place.
3. Cleaning: Occasionally clean your pieces with lukewarm water, pat them dry, and store them properly.
4. Avoid Sleeping: Do not wear jewelry while sleeping.
5. Swimming: Refrain from wearing jewelry while swimming.
6. Protection: Keep jewelry away from chemicals and extreme weather conditions.

• Shipping & Returns
  Free Shipping on all orders
• We offer a flexible refund and exchanges on our Littlejuels- contemporary collection (not primrose) If your product arrives broken or defective, you’re eligible for a full refund/exchange of the product for same price we’ll cover the return shipping.

• Orders are dispatched within 48 hours (excluding public holidays and Sundays).

• Delivery Time: 4-6 working days; 7-10 days for some states.
  International Orders: Email info@littlejuels.com for inquiries.
• Important Note: We are not responsible for undelivered packages due to incomplete address or contact details provided by the customer.
  
  Return & Refund Policy:
  For exchanges or returns due to personal preference, shipping costs must be borne by the customer- only valid for 3 days after receiving the package by the customer
  
  For exchanged items or returns - Customer must send the Jewelry back in a secure packaging, product must be sent back in original unused condition. We will first review the items before proceeding with exchange or refunds
  
  A full refund or store credit can only be availed in case of a defective or incorrect product is delivered ( a unboxing video without any cut is required)